Privacy Policy
How Auxill collects, uses, and protects information.
Auxill Private Limited (“Auxill,”) is committed to protecting the Customer’s privacy. This Privacy Policy explains how Auxill collects, uses, discloses, and safeguards the Customer’s information when the Customer accesses the Products (as defined in the Terms of Service). Please read this Privacy Policy carefully. If the Customer does not agree with Auxill’s policies and practices, please do not use Auxill’s Products.
INTRODUCTION AND SCOPE
Policy is intended to describe Auxill's privacy and data protection practices in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 (“IT Act”), applicable tax laws and other applicable laws relating to privacy and protection of Personal Data (as defined in the Terms of Service).
Where Personal Data is submitted to or processed through the Products by or on behalf of a Customer, the Customer shall generally act as the Data Fiduciary and Auxill shall act as the Data Processor, processing such Personal Data on behalf of and in accordance with the Customer's instructions and the Data Processing Addendum set out in Schedule II of the Terms of Service (“DPA”). For the purpose of this Agreement, “Data Fiduciary” means the Customer or other person who, alone or in conjunction with other persons, determines the purpose and means of processing Personal Data, as applicable under the Digital Personal Data Protection Act, 2023. “Data Processor” means any person who processes Personal Data on behalf of a Data Fiduciary, as defined under the Digital Personal Data Protection Act, 2023
Where Auxill collects or processes Personal Data for its own purposes, including for account administration, billing, security, fraud prevention, legal compliance and other purposes described in this Privacy Policy, Auxill shall process such Personal Data in accordance with applicable law.
By accessing or using the Products, the Customer acknowledges that the Customer has read and understood this Privacy Policy. Where the Customer accesses or uses the Products on behalf of an organisation, the Customer represents that the Customer is authorised to do so on behalf of that organisation.
INFORMATION AUXILL COLLECTS
Information the Customer Provides Directly
Auxill collects information that the Customer voluntarily provides when using the Products, including:
Account Registration Information: Name, email address, phone number, company name, job title, address, ID, and other information the Customer provides during registration or account setup.
Subscription and Billing Information: Payment method details, billing address, subscription plan selected, and transaction history. Payment processing is handled by Auxill’s third-party payment processors () (insert names), and Auxill does not store the Customer’s complete payment card information.
Profile Information: Professional background, preferences, settings, profile picture, and any other personal information the Customer chooses to add to the Customer’s account.
Communications: Any messages, inquiries, feedback, support requests, or complaints the Customer sends through email, support forms, chat, or other authorized communication channels.
Content and Data Submitted: Field personnel names and contact information, call recordings and transcripts, call metadata, audio files, and any other data or content the Customer submits to the Products for processing and analysis.
Survey and Feedback: Responses to surveys, questionnaires, feedback forms, and participation in user research or beta testing programs.
Information Collected Automatically
Auxill automatically collects certain information about the Customer’s device and usage of the Products to deliver satisfactory User and Customer experience:
Device Information: IP address, browser type, operating system, device identifiers, device type, and mobile network information.
Usage Data: Pages visited, features accessed, actions taken, time spent on the Softwares, search queries, and interaction patterns with Auxill’s Services.
Location Information: Auxill may collect approximate location based on IP address. The Customer may control location sharing through the Customer’s device settings.
Cookies and Similar Technologies: Auxill uses cookies, pixels, web beacons, and similar tracking technologies to recognize the Customer, remember the Customer’s preferences, and understand how the Customer uses the Products.
Call and Communication Metadata: Auxill records and processes metadata relating to AI-generated voice communications conducted through the Platform on behalf of the Customer, including call duration, timestamps, participants and technical call information in accordance with DPA.
Analytics Data: Analytics tools track the Customer’s interactions with the Products to help Auxill understand user behavior, improve Auxill’s Services, and identify technical issues.
Information About Third Parties
Where the Customer or an authorised user submits Personal Data relating to another individual to the Products, the Customer is responsible for ensuring that such collection, disclosure and processing is lawful and that all notices, consents or other permissions required under applicable law have been obtained.
Auxill processes such Personal Data on behalf of the Customer and in accordance with the Customer's instructions, the DPA and applicable law. Where Auxill receives a request directly from a Data Principal relating to Personal Data processed on behalf of the Customer, Auxill may direct the Data Principal to the Customer, where appropriate, and shall reasonably assist the Customer in responding to such request in accordance with the DPA. For the purpose of this Agreement, “Data Principal” means the individual to whom the Personal Data relates, as defined under the Digital Personal Data Protection Act, 2023, including any individual whose Personal Data is processed through or in connection with the Services.
HOW AUXILL USES THE CUSTOMER’S INFORMATION
Auxill uses the information collected for the following purposes:
Service Delivery: To provide, maintain, and improve the Products, including transcription, analysis, reporting, and AI-powered features.
Account Management: To create and manage the Customer’s account, process subscriptions, collect payments, and provide customer support.
Communication: To send the Customer service-related announcements, updates, security alerts, and support messages.
Legal Compliance: To comply with applicable laws, regulations, court orders, governmental requests, and Auxill’s legal obligations.
Fraud Prevention: To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
Analytics and Improvement: To analyze usage patterns, conduct research, improve user experience, and develop new features.
Call Recording and Analysis: To process, transcribe, analyze, and generate insights from call recordings the Customer has submitted.
AI Processing: to process call recordings and other Customer Inputs for transcription, summaries, classifications, insights and other AI-enabled functionalities requested or enabled as part of the Subscription Plan;
Aggregated or De-identified Information: to create and use information that has been aggregated or irreversibly de-identified so that it does not identify an individual, for analytics, reporting and Products’ improvement; and
Backup and Recovery: To maintain backups for data recovery and business continuity purposes.
CALL RECORDING, TRANSCRIPTION, AND AI PROCESSING
Auxill Conducts and Records Calls on Behalf of the Customer
The Softwares include functionality through which Auxill conducts, records and processes business calls on behalf of the Customer. Customers do not independently operate or control the call-recording infrastructure. Auxill records calls made or received through the Softwares in accordance with the Customer's instructions and authorisation.
Recorded calls may include audio recordings, call metadata, transcripts, summaries, classifications, alerts and other AI-generated outputs.
Customer Responsibility for Participant Notice
The Customer is responsible for ensuring that all persons participating in calls conducted through the Softwares are provided with any notices and, where required by applicable law, that any necessary consents or other authorisations are obtained in relation to the recording, transcription and processing of such calls.
AI Processing
Auxill may use artificial intelligence and machine learning technologies to transcribe, analyse and generate summaries, classifications, insights and other outputs from recorded calls.
Customer Data and call recordings will not be used to train Auxill ’s foundation models or publicly available third-party AI models. However, Auxill may create and use aggregated, anonymised, de-identified or synthetic data, including training references, patterns and insights derived from Customer Data and call recordings, for the purposes of improving, developing, testing and training Auxill ’s Softwares, Services, AI models and technologies, provided that such data does not reasonably identify the Customer or any individual and cannot reasonably be used to reconstruct the underlying Customer Data or call recording.
Call Recording Retention
Call recordings, transcripts and related AI-generated outputs are generally retained for up to ninety (90) days on a rolling basis and are automatically deleted thereafter, subject to applicable legal retention requirements.
No Emergency Service
The Products are not an emergency service and are not monitored by Auxill on a real-time basis for emergency response. AI-generated transcripts, summaries, classifications and alerts may contain errors or omissions and must not be relied upon as a substitute for human judgment or emergency services.
LEGAL BASIS FOR PROCESSING
Under the Digital Personal Data Protection Act, 2023, Auxill processes the Customer’s personal data on one or more of the following legal bases:
Consent: Where required under applicable law, Auxill processes Personal Data on the basis of the consent provided by the Data Principal. Consent may be withdrawn in accordance with the DPDP Act and applicable law.
For Specified Purposes: Auxill may process Personal Data for the specific purposes for which it is voluntarily provided, including providing, administering and supporting the Products, managing Customer accounts, processing communications and transactions, and providing customer support, subject to applicable law.
For Compliance with Law: Auxill may process Personal Data where such processing is necessary to comply with applicable laws, regulations, legal proceedings, court orders, governmental or regulatory requirements, including applicable tax, accounting and record-keeping requirements.
For Legitimate Uses Permitted by Law: Auxill may process Personal Data where such processing constitutes a “certain legitimate use” or is otherwise permitted without consent under the DPDP Act or other applicable law.
For Security and Prevention of Misuse: Auxill may process Personal Data to detect, prevent and address fraud, security incidents, unauthorised access, misuse of the Products and other threats to the security or integrity of the Softwares, to the extent permitted under applicable law.
For Employment or Contractual Purposes: Auxill may process Personal Data of employees, contractors, representatives and business partners where such processing is necessary for entering into, administering or performing an employment or contractual relationship, or otherwise permitted under applicable law.
THIRD-PARTY SHARING AND DISCLOSURE
Auxill does not sell, trade, or rent the Customer’s personal data to third parties. However, Auxill may share the Customer’s information in the following circumstances:
Service Providers and Sub-Processors: Auxill may engage third-party service providers and sub-processors to provide infrastructure, hosting, call recording and communication services, mobile application services, error and performance monitoring and payment processing. Current service providers and sub-processors include Google LLC (Google Cloud Platform for hosting and storage of call recordings; Google Gemini API for AI-assisted call processing and transcription; Firebase Cloud Messaging for mobile notifications), Functional Software, Inc. (Sentry, for application error and performance monitoring, including crash diagnostics and related device and usage information from the mobile application and platform services) and PhonePe Private Limited (payment processing), as applicable to the Products used by the Customer. Such parties shall be subject to contractual confidentiality, security and data protection obligations;
Business Transfers: Personal Data may be transferred as part of a merger, acquisition, restructuring, sale of assets or similar corporate transaction, subject to applicable law and appropriate confidentiality safeguards;
Legal Requirements and Authorities: Auxill may disclose the Customer’s personal data when required by law, court order, governmental request, or regulatory authority. Auxill will provide the Customer with notice of such disclosure where legally permissible.
Protection of Rights and Safety: Auxill may disclose information when necessary to protect Auxill’s rights, privacy, safety, or property, or that of Auxill’s users or the public.
Consent and Direction: Auxill shares the Customer’s information with third parties where the Customer has given explicit consent or directed Auxill to do so.
Aggregated and Anonymized Data: Auxill may share aggregated, anonymized, or de-identified data that does not identify the Customer personally with third parties for research, analytics, marketing, and other purposes.
7. DATA RETENTION AND DELETION
Retention Periods
Auxill retains the Customer’s personal data for as long as necessary to provide the Products and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:
Account Data: Retained for the duration of the Customer’s Subscription and for thirty (30) days following termination or cancellation to allow the Customer to export or retrieve its data. Following expiry of this thirty (30)-day period, Auxill shall permanently delete such data from its active systems within ninety (90) days, except where retention is required by Applicable Law.
Call Recordings: Call recordings are automatically deleted on a rolling 90-day basis. Recordings older than 90 days are permanently deleted.
Call Transcripts and AI-Generated Outputs relating to recorded calls: retained for up to ninety (90) days on a rolling basis, unless otherwise agreed under the applicable Subscription Plan or required by law;
Notwithstanding the foregoing, Auxill may retain and use aggregated, anonymised, de-identified or synthetic data, training references, patterns, examples and other derived data created from Customer Data or call recordings, provided that such data does not reasonably identify the Customer or any individual and cannot reasonably be used to reconstruct the underlying Customer Data or call recording.
Call Metadata: generally retained for up to ninety (90) days, subject to any longer period required for security, legal or compliance purposes;
Billing and Payment Records: retained for the period required under applicable tax, accounting and other laws and regulations;
Communications and Support: retained for as long as reasonably necessary to provide support, administer the Customer relationship, resolve disputes and comply with applicable law; and.
Legal and Compliance Records: retained for as long as required to comply with applicable law, respond to regulatory requirements, establish or defend legal claims or otherwise fulfil a legal obligation.
Deletion and Anonymization
Upon expiry of the applicable retention period, Auxill shall delete or anonymise Personal Data, except to the extent retention is required by applicable law, pursuant to a valid legal hold, or otherwise required to establish, exercise or defend legal claims.
Following termination of access and use of Products, the Customer shall have thirty (30) days to export its Customer Data. Following expiry of such period, Auxill shall delete the applicable Customer Data from its active systems within ninety (90) days, subject to applicable legal retention requirements.
Where Personal Data is processed by Auxill on behalf of the Customer, deletion requests shall be handled in accordance with the DPA and the Customer's instructions.
RIGHTS OF DATA PRINCIPALS
Subject to applicable law, Data Principals may have rights in relation to their Personal Data, including the following:
Right to Access: the right to obtain information about the Personal Data being processed and, where applicable, access to such Personal Data.
Right to Correction: the right to request correction of inaccurate or misleading Personal Data.
Right to Erasure: the right to request erasure of Personal Data where permitted under applicable law.
Right to Information: the right to obtain information regarding the processing of Personal Data, including the purposes for which such Personal Data is processed, subject to applicable law; and
Right to Grievance Redressal: the right to raise a grievance in relation to the processing of Personal Data in accordance with applicable law.
Where processing is based on consent, a Data Principal may withdraw such consent in accordance with applicable law. Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.
Where Personal Data is processed by Auxill on behalf of a Customer, requests relating to such Personal Data may be directed to the Customer as the Data Fiduciary. Auxill shall reasonably assist the Customer in responding to such requests in accordance with the DPA.
To exercise applicable rights or raise a grievance with Auxill, please contact the Grievance Officer using the details set out in Clause 14. Auxill shall respond to requests and grievances within the timelines prescribed by applicable law.
SECURITY AND DATA PROTECTION
Security Measures
Auxill implements reasonable technical and organisational security measures appropriate to the nature of the Personal Data processed and the risks associated with its processing, including, as appropriate:
encryption of Personal Data in transit and at rest using industry-standard encryption technologies
access controls and role-based restrictions to limit access to Personal Data to authorised personnel;
authentication and security controls, where implemented;
network security, monitoring and measures designed to detect and prevent unauthorised access;
secure cloud infrastructure and backup and disaster recovery measures;
periodic security assessments, vulnerability assessments and penetration testing, as appropriate;
confidentiality obligations and data protection training for personnel who have access to Personal Data; and
incident response procedures for identifying, containing and mitigating security incidents
The security measures may be updated from time to time to reflect changes in technology, applicable law and the nature of the Products. Nothing in this Privacy Policy constitutes a representation that Auxill holds any specific security certification unless expressly stated otherwise.
Data Breach Notification
If Auxill becomes aware of an actual Personal Data breach affecting Personal Data processed on behalf of a Customer, Auxill shall notify the Customer without undue delay and, in accordance with the DPA, in any event within twenty-four (24) hours of becoming aware of such breach.
The notification shall, to the extent information is reasonably available at the time, describe the nature of the breach, the categories of Personal Data affected, the likely consequences and the measures taken or proposed to address and mitigate the breach.
Auxill shall provide such further cooperation and information as may reasonably be required by the Customer to comply with applicable law and regulatory requirements.
COOKIES AND TRACKING TECHNOLOGIES
Use of Cookies
Auxill uses cookies and similar tracking technologies to enhance the User and Customer’s experience on the Softwares. Cookies are small text files stored on the Customer’s device that help Auxill recognize the Customer, remember the Customer’s preferences, and understand how the Customer uses the Products.
Types of cookies Auxill uses include:
Essential Cookies: Required for the Platform to function, including authentication, security, and session management.
Functional Cookies: Remember the Customer’s preferences, settings, and login information to enhance usability.
Analytics Cookies: Track the Customer’s usage patterns to help Auxill understand how users interact with the Softwares and improve Auxill’s Products.
Advertising Cookies: Used to deliver targeted content and measure the effectiveness of marketing campaigns (where the Customer have consented).
The Customer’s Cookie Choices
The Customer can control cookies through the Customer’s browser or device settings. Most browsers allow the Customer to refuse cookies or alert the Customer when cookies are being sent. However, disabling certain cookies may affect the functionality of the Softwares. The Customer may also opt out of analytics and advertising cookies by contacting Auxill via email.
CHILDREN'S PRIVACY
The Products are intended for use by businesses and their authorised personnel and are not directed towards children.
Auxill does not knowingly solicit or collect Personal Data from children except where such processing is undertaken by a Customer in connection with its lawful use of the Products and in accordance with applicable law.
If Auxill becomes aware that Personal Data of a child has been processed in circumstances where such processing is not permitted under applicable law, Auxill shall take reasonable steps to address the matter, including deletion of such Personal Data where required by law.
If the Customer believes that Personal Data relating to a child has been provided to Auxill in circumstances that may not comply with applicable law, please contact Auxill using the details set out in Clause 14
INTERNATIONAL DATA TRANSFERS
Personal Data may be stored or processed in India and, where required for the provision of the Products, may be processed by Auxill's authorised third party service providers or sub-processors in jurisdictions outside India.
Any cross-border processing or transfer of Personal Data shall be carried out in accordance with the DPDP Act and other applicable law, including any restrictions or conditions applicable to transfers of Personal Data to jurisdictions outside India.
Auxill shall require its relevant service providers and sub-processors to maintain appropriate contractual, technical and organisational safeguards for the protection of Personal Data. Details of the principal sub-processors used in connection with the Products are set out in the DPA.
Where applicable law requires additional notice, consent, contractual safeguards or other measures in relation to a cross-border transfer, Auxill shall implement such measures.
CHANGES TO THIS PRIVACY POLICY
Auxill may update this Privacy Policy from time to time to reflect changes in Auxill’s practices, technology, applicable laws, and other factors. Auxill will notify the Customer of any material changes by posting the updated Privacy Policy on the Sofwares, Websites, or via email with an updated “Last Updated” date below. The Customer’s continued use of the Services following the posting of changes constitutes the Customer’s acceptance of the updated Privacy Policy.
If Auxill makes material changes that adversely affect the Customer’s privacy rights, Auxill will provide the Customer with additional notice and, where required, seek the Customer’s consent.
CONTACT US
If the Customer have any questions about this Privacy Policy, wish to exercise the Customer’s rights, file a complaint, or need assistance, please contact Auxill using the following details:
Auxill Private Limited
Data Protection Officer (DPO)
Email: engineering@auxill.ai
Phone: 91-7769985525
Grievance Officer / Data Protection Grievance Redressal
Email: ashwin@auxill.ai
Phone: 91-9150140874
General Support
Email: support@auxill.ai
Registered Office
61/2B Pilkington Road, Ayanavaram, Chennai, 600023, Tamil Nadu, India
COMPLIANCE WITH APPLICABLE LAW
Auxill processes Personal Data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, applicable rules and regulations made thereunder, applicable tax and accounting laws to the extent relevant to the processing of Personal Data, and other applicable laws relating to privacy and data protection.
Where Auxill's Products are used in a jurisdiction imposing additional privacy or data protection requirements, Auxill shall comply with such requirements to the extent applicable to its activities and obligations.
Nothing in this Privacy Policy limits or excludes any rights or obligations that cannot lawfully be limited or excluded under applicable law
(Late updated: 13/08/2026)